Return Policy

General Information

  • Only products purchased within the last thirty days (30) can be authorized for return, no exceptions.
  • All Return Authorizations (RA) must be obtained from our Returns Department.
  • Product returned without an approved RA will not be credited.
  • An RA expires thirty days (30) from issuance.
  • Box count (1/3, 2/3, 3/3) must be included on each shipping label.
  • No marks should be made on the original manufacturer carton or packaging, including RA numbers or box count.
  • Products must be returned in original manufacturer's packaging with all contents and original packaging material.
  • Customer is responsible for all freight and any fees associated with the return of special order items or dropships, whether or not the original shipment originated directly from a manufacturer or from Accutech.

Shipment Terms

  • The recipient is solely responsible for the carton count on shipments; any damage or shortage must be noted on the delivery receipt and a claim must be filed with the carrier.
  • Any Accutech shipping error must be reported within 5 days of receipt.
  • Claims made post-delivery will not be honored.
  • All original cartons and packaging must be kept with the damaged product for carrier inspection.
  • Any third party or collect shipments are the sole responsibility of the Customer. This includes carrier fees, shipping damage, refusals, loss, or theft.

Non-Defective Product Returns

  • A restocking fee may be applied to non-defective returns.
  • Freight will only be credited, or a return label provided, in the event of an Accutech error.
  • Credit for return freight on an Accutech error will be at ground rates.
  • Return Authorizations will not be issued for…
    • Return Authorizations will not be issued for items marked “Non-Returnable” on our website, bottled copier supplies, food items, imaging products significantly used or not in the original packaging, special order or custom labeled items, or any product damaged in transit.
    • OEM cartons in unsalable condition (this includes shipping labels affixed to the product box, markings or writing of any kind on the product box, and any visible damage to the product box [i.e. rips, tears, holes, or dents], or any evidence the product box has been opened).

Defective Product Returns

  • Please note all the steps and information listed under "Non-Defective Product Returns" and note the following additional information pertinent to defective merchandise.
  • Accutech cannot accept, credit, or replace defective products for all products we offer. Please review our manufacturer line card for more specific information about each manufacturer.
  • Defective merchandise will be tested. If no defect is found no credit will be issued.
  • Toner and Ink Jet Cartridge returns must be accompanied with a letter from an authorized service technician or the manufacturer describing the defect.
  • A sample printout by the defective product must accompany the letter.
  • The Customer is responsible for all freight charges on defective returns.