Return Policy


General Information

  • Only products purchased within the last thirty days (30) can be authorized for return, no exceptions.
  • All Return Authorizations (RA) must be obtained from our Returns Department.
  • Product returned without an approved RA will not be credited.
  • An RA expires thirty days (30) from issuance.
  • Box count (1/3, 2/3, 3/3) must be included on each shipping label.
  • No marks should be made on the original manufacturer carton or packaging, including RA numbers or box count.
  • Products must be returned in original manufacturer's packaging with all contents and original packaging material.
  • Customer is responsible for all freight and any fees associated with the return of special order items or dropships, whether or not the original shipment originated directly from a manufacturer or from Accutech.


Shipment Terms

  • The recipient is solely responsible for the carton count on shipments; any damage or shortage must be noted on the delivery receipt and a claim must be filed with the carrier.
  • Any Accutech shipping error must be reported within 5 days of receipt.
  • Claims made post-delivery will not be honored.
  • All original cartons and packaging must be kept with the damaged product for carrier inspection.
  • Any third party or collect shipments are the sole responsibility of the Customer. This includes carrier fees, shipping damage, refusals, loss, or theft.


Non-Defective Product Returns

  • A 15% restocking fee may be applied to non-defective returns.
  • Freight will only be credited on an RA in the event of an Accutech error.
  • Credit for return freight on an Accutech error will be at ground rates.
  • Return Authorizations will not be issued for…
    • Items marked "Non-Returnable" on our website or in price feeds.
    • Bottled Copier Supplies.
    • Imaging products significantly used or not in original packaging.
    • Any product damaged in transit. See shipment terms for further details.
    • OEM cartons in unsalable condition.
    • Special order or custom labeled items.


Defective Product Returns

  • Please note all the steps and information listed under "Non-Defective Product Returns" and note the following additional information pertinent to defective merchandise.
  • Accutech cannot accept, credit, or replace defective products for all products we offer. Please review our manufacturer line card for more specific information about each manufacturer.
  • Defective merchandise will be tested. If no defect is found no credit will be issued.
  • Toner and Ink Jet Cartridge returns must be accompanied with a letter from an authorized service technician or the manufacturer describing the defect.
  • A sample printout by the defective product must accompany the letter.
  • The Customer is responsible for all freight charges on defective returns.