Customer Service

We are in the customer service business. It is our goal to provide you with the very best customer experience possible. Our knowledgeable customer service staff is ready to assist you from 8:00 am to 5:00 pm PST, Monday through Friday.

Here are the answers to come of our most frequently asked questions. If you can't find the answer you're looking for please contact our team by email at or by phone at (800) 759-3001 x1.

Frequently Asked Questions

There are several ways...

  • Online - It's easy to place your order directly through our website. If you haven't been given a login, please contact us and we'll get you set up.
  • By Email - Send your order directly to
  • By Phone - Simply give us a call at (800) 759-3001 to place your order over the phone.
  • By Fax - Yes, we still have a fax machine. Our fax number is (805) 650-3900.
  • Direct Integration - We can accept orders directly via XML or EDI, or through one of our third party software integrations.
  • Online - The fastest way to get this information is to login and click on the "My Documents" link at the top of the website. If you don't see the link it means you haven't logged in!
  • By Email - We also offer an automated email solution where we send shipment notifications directly to your email box throughout the day as your orders are shipped.
  • By Phone - You can also call us at (800) 759-3001 and we'll help you get this information.
  • Direct Integration - Shipment notifications are available via XML or EDI, or through one of our third party software integrations.

All of our product returns are handled online through our returns web portal. To use this portal you must log into our website. Once logged in you can access the link under "Tools & Services". You can review and download a copy of our return policy at /content/return-policy.

The easiest route is to log into our website and visit the "My Documents" area of our site. If you don't have a login you can always give us a call at (800) 759-3001 or send us an email at

You can contact your sales rep directly or contact our customer service department for assistance.

We offer two online payment options: ACH and Credit Card. Both options are available on the "My Account" page of our website.

ACH has been around for many years and has become a popular and secure method for transferring funds. Using ACH is 100% free. You'll need your bank account number and your routing number. Once set up, our system will remember the connect and you'll be able to make quick and easy payments directly from our website.

Credit Card Payments are convenient and fast. Plus, if you earn out points or airline miles it's a great way to pay! Please note that Accutech does charge a convenience fee of 2.9% on all credit card payments.

Of course it is! We use the latest SSL technology to lock down our website and secure your data. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure').