We are in the customer service business. It is our goal to provide you with the very best customer experience possible. Our knowledgeable customer service staff is ready to assist you from 8:00 am to 5:00 pm PST, Monday through Friday.
Here are the answers to come of our most frequently asked questions. If you can't find the answer you're looking for please contact our team by email at firstname.lastname@example.org or by phone at (800) 759-3001 x1.
There are several ways...
All of our product returns are handled online through our returns web portal. To use this portal you must log into our website. Once logged in you can access the link under "Tools & Services". You can review and download a copy of our return policy at /content/return-policy.
The easiest route is to log into our website and visit the "My Documents" area of our site. If you don't have a login you can always give us a call at (800) 759-3001 or send us an email at email@example.com.
You can contact your sales rep directly or contact our customer service department for assistance.
We offer two online payment options: ACH and Credit Card. Both options are available on the "My Account" page of our website.
ACH has been around for many years and has become a popular and secure method for transferring funds. Using ACH is 100% free. You'll need your bank account number and your routing number. Once set up, our system will remember the connect and you'll be able to make quick and easy payments directly from our website.
Credit Card Payments are convenient and fast. Plus, if you earn out points or airline miles it's a great way to pay! Please note that Accutech does charge a convenience fee of 2.9% on all credit card payments.
Of course it is! We use the latest SSL technology to lock down our website and secure your data. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure').